Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Oliva & Sofia Vancouver. For any questions regarding these terms, please contact us at info@oliva-sofia.com.
1. Applicability
By placing an order through our website, you agree to these Terms & Conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information are accurate and up to date. However, occasional errors, inaccuracies, or typographical mistakes may occur. We reserve the right to correct such errors at any time without prior notice.
3. Orders & Payment
Orders will be processed once full payment has been received and confirmed. Available payment methods may vary depending on your country or region. Customers are responsible for ensuring that their selected payment method is available and valid for their location.
4. Processing & Delivery
• Processing Time: 1–3 business days
• Shipping Time: 3–7 business days (depending on destination)
• Orders are shipped directly from our trusted international fulfillment partners.
Please note that delivery times are estimates and may be affected by customs processing, carrier delays, holidays, or unforeseen circumstances.
5. Returns & Cancellations
Please refer to our separate Return Policy for detailed information regarding returns, exchanges, and order cancellations.
6. Liability
Oliva & Sofia Vancouver is not responsible for packages that are lost, stolen, or damaged after delivery has been confirmed by the shipping carrier. Customers are responsible for providing accurate shipping information when placing an order.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, designs, and branding, is the property of Oliva & Sofia Vancouver and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
If you have a complaint or concern regarding your order or our services, please contact us at info@oliva-sofia.com. We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in British Columbia, Canada, without regard to conflict of law principles.
Oliva & Sofia Vancouver
Est. 2011